Thank you for shopping at Nylsa. We strive to ensure your complete satisfaction with every home textile purchase. If you are not entirely satisfied, we offer a straightforward 14-day return and exchange policy to assist you.

You have 14 calendar days to return or exchange an item from the date you received it.1. Eligibility for Return/Exchange

Because our products are crafted with care and often made to order, returns and exchanges are generally applicable only when there is an issue on our end.

To be eligible, the following conditions must be strictly met:

• The product must be unused, unwashed, and in the exact same condition that you received it.
• The product must be in its original packaging.

Accepted Reasons for Return/Exchange:

• Manufacturing defects (faulty or defective items).
• Incorrect specifications or a product that does not meet the mentioned quality standards.
• The product does not match the ordered size, color, or design.

Non-Eligible Items & Reasons:

• Change of Mind: Requests for returns or exchanges due to changes in personal preference or reasons unrelated to product defects are generally not accepted.
• Sale Items: Regrettably, items bought during sales or promotional periods are not eligible for exchange, refund, or return. (Note: No further discounts will be applied during sale periods).

How to Initiate a Return or Exchange

To make the process as seamless as possible, follow these steps:

1. Initiate: Send a return or exchange request to our customer care team via WhatsApp. Please include your order details and photos of the issue.
2. Ship it Back: Once your request is acknowledged, please visit your nearest courier office and send the product back to us at the address provided by our team.

Refund Process & Timelines

Once your returned item is received and inspected, we will initiate the refund process based on the following terms:

• Bank Fees: We will deduct the standard bank fee and return only the exact amount received via credit or debit card.
• Dual Payments: If a dual payment was made accidentally, the duplicate payment will be refunded only after it successfully reflects in the brand's account.
• Processing Time: Refunds will be processed within 7 to 10 working days after the confirmation of payment receipt and inspection of the returned goods.

Contact Us

For any questions, assistance, or to initiate a return request, please contact our priority support line:

WhatsApp | 03111121131